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Contact Center Development

With 15 years of experience in the call center space, AllCode brings an agile development approach to help you enhance productivity, improve customer service, and augment request processing with robust cloud contact center solutions.


Want a quick quote? Text QUOTE to (415) 890-6431

Benefits of a contact center

Seamless | Contact Center | Allcode

Seamless

Track all requests across departments in one view and increase efficiency.

Global | Contact Center | Allcode

Global

Easily onboard workers and configure numbers specific to key customer regions.

Scalable | Contact Center | Allcode

Scalability

Hook up unlimited agents, tweak the system, and implement new features with ease.

Contact center solutions

We’ve built a number of contact center solutions for a wide array of use cases. So if you don’t see the solution you’re looking for below, ask us - chances are we’ve built it.

Dashboard

Dashboard

Unified view in which customer requests appear, records are kept, and tasks are created.

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Omnichannel Customer Support

Omnichannel

Multi-channel support for primary communication channels, including, SMS, Email, and Voice.

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Machine learning

Chatbot widget

Website chatbot widget with automated responses designed to resolve customer issues quickly.

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Unified customer view

Call management

Effectively manage calls with streamlined routing, recordings, and call queues.

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According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.

Amazon Connect

AllCode partners with AWS to help you increase customer satisfaction, enhance time to innovation, and improve agent productivity with AWS Connect.

Amazon Connect
Twilio Flex

Twilio Flex

AllCode has designed solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.

Your Contact Center Built by Experts

Reach out and discover how our professionals can help guide the development, deployment, and maintenance of your contact center.

Why work with us?

Why AllCode

Expertise

Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.

Flexible

AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.

Transparent

We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.

Contact center success story

For ConsejoSano, we built out a number of innovative solutions, including their contact center to deliver an inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.

Success Story | Allcode
Vik Bakhru

Drove our product to fruition

“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”

Vik Bakhru
COO, Consejo Sano

Insights by AllCode

AWS Snowflake Data Warehouse Pricing Guide

AWS Snowflake Data Warehouse Pricing Guide

AWS Snowflake Data Warehouse – or just Snowflake – is a data cloud built for users to mobilize, centralize, and process large quantities of data. Regardless of how many sources are connected to Snowflake or the user’s preferred type of organized data used, data is easily stored and controllably shared with selectively-authorized access. Snowflake does offer extensive control over its pricing, though how it works isn’t always clear.

Guide to Cost Factors for Amazon’s RDS Pricing

Guide to Cost Factors for Amazon’s RDS Pricing

Amazon sports a complex pricing model. As simple as the pay-for-what-you-use model sounds, there are several nuances to every service from data used to computing components chosen that can easily let users blow through their entire budget. That’s not to say AWS is an inherently expensive platform and can be adapted to with proper planning and understanding of the contributing factors to billing.

Amazon Elastic Cloud Computing Pricing Guide

Amazon Elastic Cloud Computing Pricing Guide

Amazon Elastic Cloud Computing is the default option for computing on AWS. Outside of outsourced cloud computing options, it is the default service for building, running, and scaling AWS-based applications. As such, EC2 will likely be the main driving force behind AWS bills. Understanding how to control said costs is therefore the most important factor in managing your AWS environment.

Download our 10-Step Cloud Migration ChecklistYou'll get direct access to our full-length guide on Google Docs. From here, you will be able to make a copy, download the content, and share it with your team.