Monthly Archives: April 2016

So You’re Thinking About Having Your IT Team Do Mobile App Development?

By |April 29th, 2016|

So You’re Thinking About Having Your IT Team Do Mobile App Development?
Your company requires a mobile app. You’ve evaluated potential vendors.  The CFO asks the IT team ,who has no mobile experience, to investigate building the mobile app internally.

Here are some items that you will want to consider:

Do not build a hybrid mobile app solution. You […]

Issues Bridging Twilio Calls between Customer and Agent

By |April 27th, 2016|

We are seeing issues bridging Twilio calls between the customer and agent with IVR, whisper, wait music, and call recording.
Scenario:
We have clients calling in. They enter an id to the Twilio based IVR. We play wait music. We call the agent. When the agent picks up the phone, we play the whisper of the […]