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Building a Customer Support Resolution Agent with Claude
CLAUDE CERTIFIED ARCHITECT — FOUNDATIONS · SCENARIO SERIES · PART 1 OF 6Building a Customer Support Resolution Agent with ClaudeA practitioner's guide to Scenario 1 of the Claude Certified Architect exam — agentic loops, MCP tool design, escalation logic, and the...
Building an AI-Powered Communication Hub
Your customers reach out through SMS. Through email. Through WhatsApp. Through web chat.
Your team responds through… spreadsheets? Disconnected inboxes? Maybe a CRM that sort of ties things together?
Meanwhile, each channel has its own queue, its own response time, its own tribal knowledge about how to handle common questions. Customer context gets lost between channels. Response quality varies wildly depending on who’s working.
There’s a better way. Amazon Bedrock—combined with AWS End User Messaging and SES—enables enterprises to build unified communication hubs where AI handles routine inquiries across every channel, escalates complex issues to humans, and maintains full context throughout the customer journey.
Automating Email Triage with Generative AI
Your team processes hundreds—maybe thousands—of emails per day. Each one needs to be read, understood, categorized, and routed to the right person.
That’s a lot of human brainpower spent on triage.
What if AI could handle that categorization in seconds? What if urgent emails automatically escalated, routine inquiries queued for batch processing, and spam silently filtered—all without human intervention?
AWS Introduces 224 New AWS Competency Partners
AWS welcomes 224 new certified partners in AI, cloud ops, security & more. Discover specialized expertise across industries. Partner with the best.
Deploying Claude Code in the Enterprise: It’s Harder Than You Think
Deploying Claude Code in the Enterprise: Why It's Harder Than You Think (And How to Do It Right) Claude Code is powerful. Give developers an AI pair programmer that can read codebases, write code, run commands, and iterate on solutions—and productivity soars. But...
Building a Production-Ready Agent with Amazon Bedrock AgentCore + Strands Agents
Building a Production-Ready Agent with Amazon Bedrock AgentCore + Strands AgentsOrganizations today need scalable, secure, and flexible automation to handle complex business processes, particularly in regulated environments like compliance checking and user workflows....
Building the Agent UI with AWS Amplify and CloudContactAI Frontend
Building the Agent UI with AWS Amplify and CloudContactAI FrontendExecutive Summary CloudContactAI needed a clean, easy-to-deploy user interface for its A2P compliance-checking agent — one that could surface compliance results, allow interactive inputs, and scale...
Building an Agent with Amazon Bedrock AgentCore + Strands Agents
Building a Production-Ready Agent with Amazon Bedrock AgentCore + Strands Agents ✅ Executive Summary Organizations need scalable, secure, and flexible automation to handle complex business logic — especially in regulated environments (e.g. compliance checking,...
Retrieval-Augmented Generation (RAG) for Newbies
Retrieval-Augmented Generation (RAG) for NewbiesClients come to us all the time with the following requests: “We are actively looking for developers to help us build our envisioned not-yet-named AI.” We’ll hop on a call where we’ll start to discuss the idiosyncrasies...
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